Website Support Services

At Ibex Creative, we understand that maintaining a website is just as important as building one. Our comprehensive website support services ensure that your site runs smoothly, stays secure, and remains up-to-date with the latest technology. Whether you’re running a small business website, an eCommerce platform, or a complex online portal, we offer tailored support packages that meet your specific needs.

Ongoing Maintenance and Updates

A website requires regular updates to ensure optimal performance and security. Our team provides ongoing maintenance to keep your site running efficiently, from updating plugins and software to ensuring compatibility with the latest browsers and devices. We also manage regular backups, so your data is always safe and can be quickly restored if necessary. With our proactive approach, we identify and address potential issues before they become problems, ensuring your website remains fast, functional, and secure.

Security and Monitoring

In today’s digital landscape, website security is more critical than ever. Our website support services include robust security measures to protect your site from malware, hacking, and other threats. We provide robust web hosting and can monitor your website 24/7 for any suspicious activity, ensuring swift action if any security breaches occur. Regular security updates and vulnerability assessments are also part of our service, giving you peace of mind that your website is always safeguarded.

Performance Optimization

A slow website can lead to poor user experience and lost customers. We are able to optimise your website for speed, ensuring that it loads quickly across all devices. This includes everything from image optimisation and server performance tuning to caching and database management. By improving your website’s speed and performance, as measured by tools such as Google’s Pagespeed Insights we help enhance user satisfaction and boost your site’s search engine rankings.

Content and Technical Support

Our website support services go beyond maintenance and security—we also offer assistance with content updates and technical troubleshooting. Whether you need to upload new products to your eCommerce site, update blogs or pages, or fix bugs and technical issues, our team is here to help. We provide fast, reliable support to ensure your website always stays up to date and functions perfectly.

Tailored Website Support Packages

We know that many businesses prefer to manage and update their website in-house. We can fill any knowledge gaps in your business, providing technical expertise as well as marketing expertise. This can be in the form of training for your staff, as well as continuous support by phone or email to answer any questions that you may have.

With our expert website support services, you can ensure your site is always performing at its best. Contact us today to learn more about how we can help maintain and protect your digital presence.